Privacy Policy
This Privacy Policy explains how Zeco collects, uses, shares, protects, retains, and deletes information when you use the Zeco application and related services. By using Zeco, you acknowledge the practices described in this Policy.
1. Information We Collect
Account and profile information
We may collect an account identifier, authentication provider, display name, profile image, biography, interests, and authentication credentials or tokens supplied through Sign in with Apple, Google Sign-In, Firebase Authentication, or another supported sign-in method. Authentication credentials are used to verify access and are not used to discover your password.
Content and communications
We may process content you create or submit, including Moments, images, captions, comments, profile details, room titles, session covers, messages, reactions, saved items, friend requests, safety reports, and information you choose to share during live or voice-room participation. Audio and video may be transmitted when you enable the microphone or camera for a session.
Purchases and virtual items
When you purchase Diamonds or other digital items through Apple In-App Purchase, we may receive product identifiers, transaction identifiers, signed transaction information, purchase status, and entitlement details. Apple processes payment credentials. Zeco does not receive your complete payment card number.
Device, usage, and diagnostics information
We may collect device identifiers, operating system and application version, language, network information, IP address, notification token, feature interactions, session events, performance data, crash reports, and diagnostic information. We use this information to operate the service, secure accounts, prevent abuse, measure performance, and improve reliability.
Safety information
If you block or report an account or content, we may collect the reported account or content identifier, your selected reason, text you submit, relevant context, time of submission, and actions taken in response.
Information accessed with permission
- Camera: to capture a profile image or enable video for a live session.
- Microphone: to transmit your voice in live sessions and voice rooms.
- Photo library: to select profile images, Moment media, and session covers, or to save media at your request.
- Notifications: to deliver service, account, safety, message, and activity updates when enabled.
You may deny or withdraw these permissions through your device settings. Some features will be unavailable without the permission they require.
2. How We Collect Information
We collect information when you create or access an account, edit your profile, submit content, communicate with others, join or create sessions, make a purchase, contact support, submit a safety report, or otherwise use Zeco. We also receive information automatically from the application, our servers, Apple services, and service providers that support authentication, communications, analytics, messaging, diagnostics, media delivery, and purchases.
3. How We Use Information
- Provide account access, profiles, Moments, live sessions, voice rooms, messaging, community, companion, and habitat features.
- Process and verify In-App Purchases and maintain Diamond balances and transaction records.
- Deliver content, notifications, customer support, and service communications.
- Detect fraud, spam, harassment, prohibited content, security incidents, and violations of our Terms of Use.
- Review reports, enforce community standards, block abusive accounts, and protect users.
- Monitor performance, diagnose crashes, measure feature usage, and improve Zeco.
- Comply with applicable law, lawful requests, and enforceable legal obligations.
4. How We Share Information
We do not sell personal information. We may share information in the following circumstances:
- Other users: profile information and content you choose to publish or share may be visible to the intended audience.
- Apple: for Sign in with Apple, In-App Purchase, transaction processing, and platform services.
- Google and Firebase: for authentication, messaging, crash reporting, and supporting infrastructure.
- Adjust: for application analytics, attribution, fraud prevention, and performance measurement as configured for Zeco.
- ZEGOCLOUD: for real-time audio, video, room access, and related communications features.
- Hosting and delivery providers: for secure server operation, media delivery, storage, and network services.
- Legal and safety purposes: when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or enforce our agreements.
- Business transfers: as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality safeguards.
Service providers may process information only for the services they provide to Zeco and must apply protections consistent with this Policy and applicable platform requirements.
5. Public Content and User Choices
Content shared through public Moments, live sessions, voice rooms, profiles, or other community areas may be viewed, captured, or reshared by others. Choose carefully before publishing. Privacy and audience controls available in Zeco can be used to limit certain sharing. You may also remove content where the feature permits, block accounts, or report content and conduct.
6. Data Retention
We retain information for as long as reasonably necessary to provide Zeco, maintain account and transaction records, resolve disputes, enforce agreements, protect users, prevent fraud, and meet legal obligations. Retention periods vary by data type, purpose, sensitivity, and legal requirement. Safety, security, purchase, and compliance records may be retained after account deletion when required for fraud prevention, financial reconciliation, dispute handling, or compliance with law.
7. Account and Data Deletion
You may initiate deletion from Account & Privacy > Delete Account in Zeco. A deletion request is intended to remove your account and associated personal information, including user-generated content connected to the account, except information that must be retained for security, fraud prevention, transaction reconciliation, dispute resolution, or legal compliance. Deletion may not remove copies of content previously captured or reshared by other users.
You may also request access, correction, or deletion by emailing zeco@outlook.com. We may need to verify your identity before completing a request.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No transmission or storage system can be guaranteed to be completely secure. You are responsible for safeguarding your device and account access.
9. Children
Zeco is not directed to children under 13, or a higher minimum age where required by applicable law. We do not knowingly collect personal information from a child who is not permitted to use Zeco. If you believe a child has provided personal information without proper authorization, contact us so we can investigate and take appropriate action.
10. International Processing
Information may be processed in countries or regions other than the one where you reside. Where required, we use appropriate safeguards for cross-border processing and apply the protections described in this Policy.
11. Your Rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may exercise available rights by using Zeco settings or contacting us. You may also have the right to contact the relevant data protection authority.
12. Changes to This Policy
We may update this Policy to reflect changes to Zeco, service providers, technology, or legal requirements. We will post the updated version with a revised effective date and provide additional notice when required.
13. Contact Us
For privacy questions, requests, or complaints, contact:
Zeco Privacy Team
Email: zeco@outlook.com